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Popular by Robert Spector
The Nordstrom Way to Customer Experience Excellence
Robert Spector & breAnne O. Reeves
Amazon.com
Robert Spector
The Nordstrom Way to Customer Experience Excellence : Creating a Values-Driven Service Culture, 3rd Edition
Robert Spector & breAnne O. Reeves
The Mom & Pop Store: How the Unsung Heroes of the American Economy Are Surviving and Thriving (Unabridged)
Robert Spector
