| Title | : | When Should a Leader Apologize - And When Not? (Harvard Business Review) |
|---|---|---|
| Author | : | Barbara Kellerman, Harvard Business Review |
| Release | : | 2006-04-10 |
| Kind | : | audiobook |
| Genre | : | Business & Personal Finance |
| Preview Intro | |||
|---|---|---|---|
| 1 | When Should a Leader Apologize - And Whe | Barbara Kellerman, Harvard Business Review |
| When corporate leaders or the organizations they represent mess up, they face the difficult decision of whether to apologize publicly. A public apology is a risky move. It's highly political, and every word matters. Refusal to apologize can be smart, or it can be suicidal. Readiness to apologize can be seen as a sign of character or one of weakness. Because the stakes are so high, Barbara Kellerman says, leaders should not extend public apologies often or lightly. - From the April 2006 issue of Harvard Business Review |
