Lean Six Sigma for Service Chapter 14 - Designing World-Class Services (Design for Lean Six Sigma)

Lean Six Sigma for Service Chapter 14 - Designing World-Class Services (Design for Lean Six Sigma)

Title: Lean Six Sigma for Service Chapter 14 - Designing World-Class Services (Design for Lean Six Sigma)
Author: Michael L. George
Release: 2003-06-24
Kind: ebook
Genre: Management & Leadership, Books, Business & Personal Finance
Size: 6385170
This chapter comes from Lean Six Sigma for Service which provides a service-based approach to Six Sigma explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. Here for the first time you'll read about how classic Lean tools such as "Pull systems" and "setup reduction" are being used in procurement call centers surgical suites government offices R&D and much more.

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