| Title | : | Difficult Conversations |
|---|---|---|
| Author | : | Douglas Stone, Bruce Patton & Sheila Heen |
| Release | : | 2023-08-22 |
| Kind | : | ebook |
| Genre | : | Psychology, Books, Health, Mind & Body, Self-Improvement, Business & Personal Finance, Management & Leadership |
| Size | : | 2370395 |
| The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving |
